ColourRise Privacy Policy

Last updated: 1.1.26

ColourRise is committed to protecting your privacy and handling personal information in a transparent, respectful and secure manner. This Privacy Policy explains how ColourRise collects, uses, stores and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy has been developed with consideration for health-adjacent, wellbeing, NDIS, aged care and correctional environments.

1. Who We Are

ColourRise provides digital mindfulness and creative wellbeing resources, including downloadable workbooks and subscription-based content, for individuals, professionals and organisations.

2. What Personal Information We Collect

We only collect personal information that is reasonably necessary to operate our services. This may include:

• Name
• Email address
• Purchase and subscription details
• Billing status (excluding full payment card details)
• Organisation or facility name (if provided)
• Communications you send to us (such as enquiries or support requests)

We do not intentionally collect sensitive health information or clinical data.

3. How We Collect Personal Information

Personal information is collected when you:

• Purchase or download a ColourRise product
• Subscribe to ongoing digital content
• Contact us via email or website forms
• Register interest as a professional, facility or organisation

Information is collected directly from you or via secure third-party platforms used to deliver our services.

4. How We Use Personal Information

We use personal information for the following purposes:

• Delivering digital products and subscriptions
• Managing payments, access and customer support
• Communicating important service or account information
• Responding to enquiries
• Improving our offerings and user experience
• Meeting legal and regulatory obligations

ColourRise does not use personal information for profiling, diagnosis or clinical decision-making.

5. Disclosure of Personal Information

We do not sell, rent or trade personal information.

Personal information may be disclosed only to:

• Secure third-party service providers (e.g. payment processors, digital delivery platforms, email systems)
• Professional advisers where required by law
• Government authorities where legally required

All third parties are required to handle personal information in a manner consistent with Australian privacy laws.

6. Payment Security

Payments are processed through reputable third-party payment providers (such as Stripe, PayPal or digital storefront platforms).

ColourRise does not store full credit card numbers or banking details on its own servers.

7. Data Storage & Security

ColourRise takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures include:

• Secure, password-protected systems
• Use of trusted third-party platforms with industry-standard security controls
• Limiting access to personal information on a need-to-know basis

While no system can guarantee absolute security, we actively seek to minimise risk.

8. Anonymity & Pseudonymity

Where practicable, you may interact with ColourRise anonymously or using a pseudonym (for example, when browsing content).

However, identification is required to process purchases, deliver digital products and manage subscriptions.

9. Accessing and Correcting Your Information

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below.

We will respond within a reasonable timeframe and in accordance with Australian privacy laws.

10. NDIS, Health & Wellbeing Context

ColourRise resources are designed as non-clinical, wellbeing and mindfulness supports. We do not collect participant clinical records, treatment notes or NDIS plan details unless explicitly and voluntarily provided for administrative purposes.

ColourRise acts as a content provider only and is not a registered health service or therapeutic provider unless otherwise stated.

11. Complaints

If you have a concern about how your personal information has been handled, please contact us first so we can attempt to resolve the issue.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

NDIS Contact and Complaints: https://nds.org.au/index.php/contact

12. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will be published on our website.

13. Contact Us

For privacy enquiries, access requests or complaints, please contact:

ColourRise
Email: colourrise88@gmail.com

© ColourRise. All rights reserved.